Neptune Network “(“we”, “us” or “our”) is committed to protecting and respecting your privacy
This policy together with our Terms and Conditions and any other documents referred to in them, sets out the basis on which any personal data we collect from you, or that we collect about you, on www.neptunenetwork.io (“Website”), on Neptune Network App (“App”) or when you communicate with us by email, telephone or post will be processed by us.
We will be the data controller of your personal data which you provide to us or which is collected by us about you. This means that we are responsible for deciding how we hold and use personal data about you and that we are required to notify you of the information contained in this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The terms and conditions of your account will identify which Neptune network is the controller of your personal data.
We may be provided with this data by a client of ours Neptune network who provides the website or app for the purposes of applying for the account and providing some account services. Neptune network is an independent data controller and will also be acting as a processor.
If you have any queries, you can contact us using the details provided at the end of this policy in the “Contact Us” section.
PURPOSE | LAWFUL BASIS FOR PROCESSING |
---|---|
Creating and managing your account To apply and create your account To administer and manage your account To retain your account profile information |
To fulfil our contractual obligations to you in providing the account and services. Our legitimate interests in operating and improving our services to you. Our legal obligations to comply with regulations that apply to us. |
Carrying out identification and fraud checks To carry out the required checks on your identity and enable you to use your account and card |
To fulfil our contractual obligations to you in providing the account and services correctly.
Our legitimate interests in operating and improving our services to you and how we deal with financial crime. Our legal obligations to comply with regulations that apply to us. |
Facilitating your use of your account and card to administer your financial transactions (e.g., payment, refunds, cashback, transfers, etc.) to provide details of your transactions to retain records of your transactions and spending activities |
To fulfil our contractual obligations to you in providing the account and services. Our legitimate interests in operating and improving our services to you. Our legal obligations to comply with regulations that apply to us. |
Monitoring your use of the account and card to detect fraudulent behavior to detect, and prevent financial crime to satisfy our legal and regulatory obligations to manage risk for us, you and our other users |
To fulfil our contractual obligations to you in providing the account and services correctly. Our legitimate interests in operating and improving our services to you and how we deal with financial crime. Our legal obligations to comply with regulations that apply to us. |
Communicating with you and providing you with customer support to investigate your complaint or query to inform you of important information or changes to your terms and conditions |
To fulfil our contractual obligations to you in providing the account and services. Our legitimate interests in operating and improving our services to you. Our legal obligations to comply with regulations that apply to us. |
Sharing data with our suppliers and other third parties (such as banking institutions, payment facilitators, and card operators) where required see the section Disclosures of your information section for more information |
To fulfil our contractual obligations to you in providing the account and services. Our legitimate interests in operating and improving our services to you. Our legal obligations to comply with regulations that apply to us. |
Sharing data with Neptune network in order for Neptune network to: administer, manage provide the Neptune multi– Wallet App Neptune network Visa card, manage their relationship with you and deliver relevant content to you analyze and develop other products and services provide customer support to you regarding the account, card and payments |
To fulfil our contractual obligations to you in providing the account and services. Our legitimate interests in operating and improving our services to you. Our legal obligations to comply with regulations that apply to us. |